Privacy policy

Perfect Balance OÜ is committed to protecting the privacy of its customers. Based on this, we have prepared these Privacy Policy principles which cover collection, use, publication, transmission and storage of customer data. The online operation of the Perfect Balance OÜ e-store (hereinafter is in compliance with all the relevant activities and the respective legislation of the European Union and the laws of the Republic of Estonia.


Personal data are the data which can be specifically or indirectly associated with a customer who is a natural person and which is collected and processed by for performance of a contract entered into with a private individual or for contacting him or her, and for performance of any obligations arising from laws.

Collection of the personal data of customers may be done in the following ways:

  • upon submission of contact information (incl. name, personal identification code, postal address, phone number, email address, preferred method of contact) on the website;
  • upon making a purchase or order in the e-store, storage of certain contact information or data relating to the purchase preferences of the person ( may ask to voluntarily provide personal data and personal information on certain areas of the website. The requested personal data may include the name, address, post code, email address, phone number and other data).


When the customer agrees with the Privacy Policy Terms and Conditions, the customer gives consent to for automated processing of their data. Customers can always take their consent back via the home page or by making a request in a format which can be reproduced in writing. Neither the request nor the consent have retroactive force.

The customer’s personal data is retained by until termination of the customer agreement. Pursuant to the requirements of the legislation, shall retain any data which is required to retain based on the legislation (e.g., accounting data).


The client can view, alter and supplement any personal data collected for identification of or contacting the client in the “My Information” area of

If you want to change your email address, we kindly ask you to inform thereof as the client cannot change this information.

4. PERSONAL DATA PROTECTION implements all precautionary measures (incl. administrative, technical and physical measures) to protect the personal data of its customers. Only persons authorised for this purpose can access the data for altering and processing thereof.

The client shall immediately give notice in the case of any suspicions that anything contrary to that described in this Privacy Policy has happened to the personal data of the customer, and in the case of any risk that the data of the customer have leaked to any third persons. Potential damage can be minimized only in this way.

The customer has the right to demand termination of the processing of his or her data, information about the use of the data, and transfer of the data to him or her or any third persons in a commonly used format. In order to avoid misuse of the data and rights of customers, requests can be submitted only in a format which allows identification of the person submitting the request. shall reply to such requests within 30 days. We shall treat any request to terminate data processing as a request to terminate the customer agreement.


All the personal data you provide to when visiting the e-store and making purchases is treated as confidential information. The encrypted data communication channel with bank ensures security of the buyer’s personal data and bank details.


When a customer starts to use, the customer shall confirm that he or she has examined these principles and the terms and conditions and accepts these. reserves the right to amend the general terms and conditions of the Privacy Policy, as appropriate, by notifying all the customers thereof.

The data controller that processes the personal data of customers is Perfect Balance OÜ. Should you have any questions or concerns with respect to the Privacy Policy or data processing, please contact us at or call +372 5831 3531.